FAQ
1. Are your diamonds natural or lab created?
We only use natural, earth-mined diamonds unless it states clearly Lab-Grown in the listing title and description.
2. Are you color gems natural or lab created
Most of our gems are natural, earth mind. However, we do offer both types of gemstones. The gems labeled as 'genuine' are earth-mined gemstones. Gems labeled as 'lab' or 'created' are real gemstones that are created in a lab instead of in nature. This is usually done for rare, expensive stones to make them more affordable.
3. If your jewelry real gold or gold plated?
All of our gold jewelry is made of solid 14K gold. We offer all products in solid 14k white, yellow, and rose gold. We have no gold plated products.
4. I found a style that I like on a different website or would like to alter your style to my liking. Is that doable?
Gems Of Zodiac offers full design and customization of our or your style at additional cost. See the Custom Shop link for details.
5. Does your jewelry come with a warranty?
Our jewelry is under warranty for one year against any defects in material or workmanship. If a stone falls out of your jewelry due to defect, we will replace it at no charge. This warranty does not cover physical damage that may occur to the jewelry due to rough handling or mishap. Having the jewelry modified by outside jeweler voids this warranty.
6. How will you ship my order?
Your order will be shipped by UPS, or by US Priority Mail. We will send you a tracking number the day the order ships so that you can track the progress of the shipment. Your order will arrive in a plain box with no markings to indicate that there is jewelry inside.
7. How much will shipping cost?
Shipping is free on all orders being shipped within the United States.
8. Will you charge sales tax?
We only charge sales tax for orders being shipped to New York state. All other states are not charged tax.
9. How long will it take to get my order?
All of our jewelry is made to order, and it takes approximately 1-3 business days to make your jewelry before it ships. Shipping time varies from 1-4 business days. Orders shipped to Alaska, Hawaii, or a military address may take longer than 3 days to arrive.
10. Do you ship to other countries?
Yes we do. Please read our Shipping & Processing page for rates and more info.
11. Can I return my order if I don't like it?
Yes, your order can be returned for a refund for 90 days from the date of arrival. Items must be returned in their original condition. We can not accept returns of jewelry that shows signs of wear.
12. The ring I ordered is not the right size. Can you resize it for me?
Yes, you can send your ring to us for one-time free resizing at any time free of charge (up to one year from the date of arrival). Additional resizing can be done at an additional charge.
13. Can I have my ring resized by a local jeweler?
We strongly recommend sending the ring back to us for resizing. If you have it sized elsewhere, we cannot be responsible for any damage caused to the ring. It would also void your warranty and 90-day money back guarantee.
