30-Day Return Policy

We want you to have a comfortable and confident experience with Gemsofzodiac.com. That is why we offer an easy, hassle-free 30-day return policy. If you are not completely satisfied with your purchase you may return it for a full refund within 30 days of the original arrival date. 

Any item purchased from Gemsofzodiac.com can be returned with the following conditions:

• The item must be returned in a new and unworn condition.
• Items that have been resized, updated, and/or repaired do not qualify.
• You will be responsible for the return shipping cost

RETURN PROCESS

To request a return, please fill out our contact us form with the return request. Please make sure to specify the original order date and the order number of the item being returned. One of our customer service reps will follow up with you via email with instructions and return forms as well as a return shipping label (shipping label available for US customers only and the cost of the label will be deducted from your refund). 

Upon receipt of your return, all items are inspected for signs of wear or damage prior to issuance of any refunds, replacements, or credits. The new and unworn condition means that there are no scratches, marks, or blemishes on the items. Additionally, items modified or re-sized by another jeweler are also not considered new. Upon acceptance of your return, a refund will be issued to the original form of payment. Any promotional gifts must also be returned with your returned item.